At Q.D.Code, we prioritize customer satisfaction and are committed to delivering high-quality digital workshops and tutorials. We understand that sometimes, circumstances may change or expectations may not be met. Below is our policy regarding refunds and returns.

1. Eligibility for Refunds

Refunds may be requested under the following conditions:

  • You have purchased a digital product (e.g., a course, workshop, or tutorial) but have not accessed or downloaded any part of the material.
  • A technical issue from our side prevented you from accessing the purchased product, and we were unable to resolve the issue within 48 hours of notification.
  • The content you purchased was significantly different from what was described on the product page.

2. Non-Refundable Cases

Please note that refunds will not be provided in the following situations:

  • You have already accessed or completed the digital content.
  • You changed your mind after purchasing or no longer wish to use the product.
  • The product has been misused or altered by the customer.
  • Special promotional offers or discounted items cannot be refunded unless explicitly stated.

3. Refund Process

To request a refund, please contact our support team within 14 days of purchase with the following information:

  • Full name and email address associated with the purchase.
  • Order number or receipt.
  • Reason for requesting a refund.

Our team will review your request within 3-5 business days and notify you of the refund status. If approved, your refund will be processed to your original payment method within 7-10 business days.

4. Exchanges

We do not offer direct exchanges for digital products. However, if there is an issue with the content you purchased (e.g., outdated material or incomplete content), we will provide an updated version of the product at no additional cost.

5. Cancellations

You may cancel your order if the digital product has not yet been accessed or downloaded. Please contact us as soon as possible to ensure your eligibility for a cancellation.

6. Contact Us

If you have any questions or need further assistance with your refund or return, please reach out to our customer support team.